Job Title: Project Manager

Department: Project Management/Customer Service

Position Summary

The Project Manager is responsible for ensuring customer projects and job orders are successful from order placement, and lead time expectations are met all the way through to completion and receipt of Packline USA product. They must collaborate closely with all cross functional project team members and stakeholders, while balancing project timelines and customer expectations. Applicant must be able to troubleshoot, escalate and resolve issues and risks jeopardizing customer commitments. Action plans and resolutions must be communicated to customers in a timely manner to deliver a superior customer experience.

Key Functions/Specific Duties

Superior project scoping, project timeline development, risk assessment and prioritization skills.
Must be able to perform multiple work assignments and constantly prioritize workload/volume issues to ensure that deadlines and customer expectations are met or exceeded whenever possible.
Act as final escalation point for customer and consumer complaints and act as final Customer Care resolution point for consumer claims against our products.
Team-player able to seamlessly partner with engineers, customer service team, finance, and management.
Direction and coordination of all phases of project management for Packline USA projects.  Perform a variety of project management tasks in the design and planning, manufacturing and procurement, project execution, and closeout phases for projects.
Coordination with customers, sales, design, manufacturing, testing, installation/service, start-up, and follow-up.  Provide continuous supervision of project to meet schedule, quality, and budget requirements.
Must possess technical understanding of flexible packaging/packaging equipment and qualify to work on higher level complex projects.
See the big picture and get granular with the details. 


10-15 years related work experience in the flexible packaging industry. 10-15 years related work experience as a Project Manager/Coordinator. Thorough knowledge and demonstrated use of Project Management metrics.• Experience with CRM (Customer Relationship Management) and EDI interfaces.• Proficiency in MS Word, Outlook, & Excel• Business writing & computer skills to create documents such as profiles and procedures, spreadsheet reports, and professional external customer letters, correspondence, & reports.• Ability to speak effectively before groups of customers or employees.• Analytical skills.

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