Job Title: Project Manager
Department: Project Management/Customer Service
The Project Manager is responsible for ensuring customer projects and job orders are successful from order placement, and lead time expectations are met all the way through to completion and receipt of Packline USA product. They must collaborate closely with all cross functional project team members and stakeholders, while balancing project timelines and customer expectations. Applicant must be able to troubleshoot, escalate and resolve issues and risks jeopardizing customer commitments. Action plans and resolutions must be communicated to customers in a timely manner to deliver a superior customer experience.
Key Functions/Specific Duties
• 10-15 years related work experience in the flexible packaging industry. • 10-15 years related work experience as a Project Manager/Coordinator. Thorough knowledge and demonstrated use of Project Management metrics.• Experience with CRM (Customer Relationship Management) and EDI interfaces.• Proficiency in MS Word, Outlook, & Excel• Business writing & computer skills to create documents such as profiles and procedures, spreadsheet reports, and professional external customer letters, correspondence, & reports.• Ability to speak effectively before groups of customers or employees.• Analytical skills.
Please send resumes to firstname.lastname@example.org.